Privacy Policy
1. General information on data processing
We process your personal data exclusively in accordance with statutory data protection regulations, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Personal data is all information relating to an identified or identifiable natural person, such as name, address, telephone number, email address, booking data, or IP address.
2. Collection and processing of personal data
We collect and process personal data when you book one of our holiday apartments – directly, by phone, by email, or through booking portals such as Booking.com or Airbnb. In particular, we process the following data:
Name, address, telephone number, email address
Date of birth, nationality, names of fellow travelers
Period of stay, number of people, payment details
In addition, we collect technical data when you visit our website, such as your IP address, browser information and access times (see section “Cookies and Tracking”).
3. Purposes and legal bases
Your data will be processed to carry out and process your booking, to fulfil legal reporting obligations, to communicate with you and – in the case of existing customers – also for direct advertising (e.g. references to offers or feedback requests after your stay).
Data processing is based on the fulfillment of a contract (Art. 6 (1) (b) GDPR), legal obligations (Art. 6 (1) (c) GDPR), or our legitimate interest in efficient guest management (Art. 6 (1) (f) GDPR). In certain cases, we obtain consent (Art. 6 (1) (a) GDPR), e.g., when using analysis tools.
4. Data sources
We receive the data either directly from you (e.g. when you make a direct booking or inquiry) or automatically via booking portals.
5. Recipients of the data
We only transfer your data if this is necessary to fulfill a contract or to comply with legal obligations. Recipients may include, for example:
Smoobu GmbH (booking and management system, website hosting)
Regional tourism authorities for legally required guest registration
Tax advisors or authorities within the framework of legal regulations
Newsletter service provider
Chekin SL (digital registration platform for hosts for the legally required registration of guests, integrated via Smoobu)
6. Data transfer to third countries
Some of our service providers are based in third countries outside the EU, particularly in the USA. This applies to:
Google (Analytics, Maps, Ads, Tag Manager)
Zapier
possibly OpenAI/ChatGPT
Digital guest registration via Chekin is processed via servers located within the EU. Chekin does not transfer personal data to third countries.
The transfer is based on so-called standard contractual clauses (SCCs) in accordance with Art. 46 GDPR. You can request a copy of the guarantees from us.
7. Cookies and tracking
Our website uses cookies to provide certain features and analyze site usage. Cookies are small text files stored on your device. Some cookies remain stored on your device until you delete them.
You can prevent cookies from being set by selecting the appropriate settings in your browser. Disabling cookies may limit the functionality of our website.
8. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. We use the IP anonymization function, so your IP address is shortened within the EU or EEA. The analysis is carried out based on your consent via the cookie banner.
Further information: https://policies.google.com/privacy Opt-out: http://tools.google.com/dlpage/gaoptout?hl=de
9. Google Maps
We use Google Maps to display maps. When you access the map, information about your usage (e.g., your IP address) is transmitted to Google servers in the USA. If you do not wish this to happen, please deactivate JavaScript in your browser. In this case, the map will not be displayed.
Google Privacy Policy: https://www.google.com/policies/privacy/
10. Reviews about Revyoos
We use the service Revyoos to display reviews from various booking portals.
The provider is Revyoos SL, C. del Pintor Ribera 8, 46100 Burjassot (Valencia), Spain. When viewing reviews, your IP address may be transmitted to Revyoos.
Cookies may be set and technical usage data may be processed.
The processing is based on our legitimate interest in transparent customer communication in accordance with Art. 6 (1) (f) GDPR. Further information can be found at: https://www.revyoos.com/privacy-policy
11. Wetter-Widgets
We use weather widgets from wetter.com GmbH and Daswetter.com (Alpred SL, Spain). These widgets may collect your IP address and browser data when they are loaded.
12. Newsletter and advertising
We only send information about offers and feedback requests to existing guests whose contact details were collected as part of a booking. You can opt out of the use of your data for advertising purposes at any time – by email or other means.
13. Storage period
We only store your personal data for as long as is legally permitted or required:
Booking data and payment documents: up to 10 years (legal retention period)
Newsletter data: until revocation
Inquiries without booking: up to 6 months. Early deletion is possible at any time upon request, provided there is no obligation to retain data.
14. Security
Our website is transmitted encrypted via HTTPS. Hosting and booking management are handled by Smoobu with encrypted data processing. We also implement technical and organizational measures to protect your data from loss, access, and misuse.
15. Your rights
You have the right to:
Information about your stored data
Correction of incorrect or incomplete data
Deletion (“right to be forgotten”)
Restriction of processing
Objection to processing
Revocation of consent given
Data portability
To exercise your rights, please contact us in writing or by email. Please note that we may request proof of identity when requesting information.
If you believe that we have violated your data protection rights, you have the right to lodge a complaint with the responsible data protection supervisory authority.
Responsible body: The State Commissioner for Data Protection Rhineland-Palatinate Hintere Bleiche 34 55116 Mainz www.datenschutz.rlp.de
16. Responsible body
Verve Apartments Lutherbaumstraße 68 67549 Worms Email: kontakt@verveapartments.de Phone: 49 151 12475349
17. Changes to this Privacy Policy
We reserve the right to update this privacy policy as needed, e.g., in the event of legal changes or expansions to our offerings. The most current version can be found on our website.